How to Contact Your Uber Driver

Step-by-Step Guide

1. 1

   Step 1: Order an Uber.

   To text or call your driver from within the app, you'll first have to order a ride.
2. 2

   Step 2: Tap your driver's name.

   This will appear on a card at the bottom of your screen. ,, Your choices include:
   Call
   - Call your driver from within the Uber app.
   
   They will not see your phone number.
   
   Message
   - Send your driver a message in the Uber app.
   
   Again, they won't see your number. , If you decide to text, type in your message and tap Send. , If your Uber driver is currently driving, they likely won't get back to you immediately. , If you aren't already logged into Uber's website, you'll need to click Log In in the top right corner of your screen, then enter your email address and password. , This should be the trip on which you believe you lost your item(s); you can do this from the drop-down menu beneath the "Select a trip" text. , You'll need to do this in the field below the "Select a trip" section. ,, Clicking Submit will call your phone and connect your directly to your driver's phone number.
   
   If they don't pick up, consider leaving a message or calling them an hour or two later. , If you don't hear back from your driver for several days in a row after submitting your number multiple times, you may have to take your problem to Uber.
   
   The Uber app's "My Trips" section of the user menu will let you choose a variety of options for feedback, including "I lost an item".
3. 3

   Step 3: Tap Contact.

4. 4

   Step 4: Decide on a contact method.

5. 5

   Step 5: Tap Call or Message.

6. 6

   Step 6: Wait for a response.

7. 7

   Step 7: Open Uber's Lost Item webpage.

8. 8

   Step 8: Select a trip.

9. 9

   Step 9: Type in your phone number.

10. 10

    Step 10: Click Submit.

11. 11

    Step 11: Wait for a response.

12. 12

    Step 12: Consider submitting an appeal.

Detailed Guide

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