How to Make Effective Business Phone Calls

Step-by-Step Guide

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   Step 1: Set aside a specific time to make your phone calls.

   have the number to call the name of the person you need to speak to have all of your personal info at hand i.e.
   - calendar, Full name, Address and Phone number and email to reach you at. , It can help to write down your "talking points".
   
   Make note of any questions you need to ask. ,, Opening- it includes greeting & self introduction.
   
   Warming up- "Am I talking with___." Giving the message- it includes the purpose of calling. , ie "Thanks___ ___.
   
   So I'll bring ___ and ___ to the appointment on _____." Or "Thank you and I'll see you on ____"
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   Step 2: Have a calendar and a pencil at hand.

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   Step 3: Gather all of your information and supplies before making your calls.

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   Step 4: Think about what you need to accomplish with this call and make note of it.

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   Step 5: If you feel nervous or uncomfortable

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   Step 6: take a moment to visualise the conversation in your mind and take a few deep breaths.

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   Step 7: Place the phone call.

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   Step 8: When you are finished with the call take time to thank the other person and reiterate the important information.

Detailed Guide

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