How to Ask eBay to Step in

Step-by-Step Guide

1. 1

   Step 1: Hover over "My eBay" and click on the "Purchase History" link.

   Once you get to your purchase history, scroll through the items you've bought and locate the order that you want to contact eBay about., Click the "More Options" link with the downward arrow on the right side of your item.
   
   This will bring up a drop-down screen with a variety of options., You'll then be brought to a page where you can fill out additional details about your issue with the seller.According to eBay's policy, you must reach out to the seller before requesting a refund.
   
   If you don't see this option, it's because you need to try to contact the seller first. , eBay will take up to two full business days to respond to your request.
   
   After reviewing your case and the item that you purchased, eBay will either give you a refund for the item, or give you more details about your purchase and additional steps to follow.
2. 2

   Step 2: Click "More Options" link on the right side of the page.

3. 3

   Step 3: Select "Ask eBay to step in" from the drop-down menu.

4. 4

   Step 4: Wait 48 hours for a response.

Detailed Guide

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