How to Avoid a PayPal Chargeback

Step-by-Step Guide

1. 1

   Step 1: Describe the items you sell accurately to avoid buyer disappointment or confusion.

   Provide clear pictures and list all measurements and dimensions.
2. 2

   Step 2: Provide clear contact information for your customers

   Customers are less likely to file chargebacks if they can easily contact you with their concerns. , Today's customers often demand quick responses and will exercise their other options if they feel you are not being responsive to their concerns. , Always ship packages with tracking numbers.
   
   It is a good idea to provide your customer with the tracking number each time an items ships.
   
   Using signature confirmation, which provides proof of receipt, or postal insurance is also a good idea if you sell and ship expensive merchandise.
   
   That way you can file an insurance claim if the merchandise is lost or damaged in transit. ,, The PayPal dispute process allows you and the buyer additional time to try to resolve the problem.
3. 3

   Step 3: including a phone number where you can be reached.

4. 4

   Step 4: Return all phone calls or emails within 24 hours of receiving them

5. 5

   Step 5: if possible.

6. 6

   Step 6: Ship your merchandise promptly after it is paid for and provide your customers with realistic delivery dates so they don't prematurely file a chargeback while their purchase is still in transit.

7. 7

   Step 7: Try to resolve the problem yourself if your customer contacts you with an issue about a purchase.

8. 8

   Step 8: Suggest that your customer file a dispute through PayPal rather than file a credit card chargeback if he says he wants to get his credit card issuer involved.

Detailed Guide

About the Author