How to Be a Good Cashier
Smile and be nice., Ask the customer if "they are having a good day"., Call for backup., Stop talking to coworkers when service is required.
Step-by-Step Guide
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Step 1: Smile and be nice.
If you've had a bad day, leave it at home and be polite while on shift, even to the meanest customers.
You don't need to be a pushover, but you're more likely to leave your customer happy and satisfied if you're slower but in a great mood than if you're the fastest cashier ever but snappy and rude.
If you can't sincerely be cheerful, at least try to fake it. -
Step 2: Ask the customer if "they are having a good day".
Actually listen to their response and acknowledge their response.
When they are walking out of the store, they will feel properly acknowledged and will likely come back to your store. , If your store has a protocol to call for backup when the line gets too long, call for backup and try not to rush through the entire line yourself. , Customers feel uncomfortable at best and disrespected if cashiers keep chatting around or over them while being served.
This is your job, and just as other people don't chat away at work constantly, neither should you.
Learn to drop and pick up conversations when it is appropriate. -
Step 3: Call for backup.
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Step 4: Stop talking to coworkers when service is required.
Detailed Guide
If you've had a bad day, leave it at home and be polite while on shift, even to the meanest customers.
You don't need to be a pushover, but you're more likely to leave your customer happy and satisfied if you're slower but in a great mood than if you're the fastest cashier ever but snappy and rude.
If you can't sincerely be cheerful, at least try to fake it.
Actually listen to their response and acknowledge their response.
When they are walking out of the store, they will feel properly acknowledged and will likely come back to your store. , If your store has a protocol to call for backup when the line gets too long, call for backup and try not to rush through the entire line yourself. , Customers feel uncomfortable at best and disrespected if cashiers keep chatting around or over them while being served.
This is your job, and just as other people don't chat away at work constantly, neither should you.
Learn to drop and pick up conversations when it is appropriate.
About the Author
Sharon Hall
Enthusiastic about teaching pet care techniques through clear, step-by-step guides.
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