How to Contact USPS

Step-by-Step Guide

1. 1

   Step 1: Call domestic customer service.

   For general information and inquiries, you can call the domestic USPS customer service line at: 1-800-ASK-USPS (1-800-275-8777)Note that the Telecommunications Device for the Deaf (TDD) or Teletypewriter (TTY) relay number is: 1-800-877-8339 You will be directed through a series of prompts.
   
   When asked, indicate that you need to be connected to the USPS customer support number: 1-800-275-8777 Make your phone call during customer service hours if you need to speak to an actual person.
   
   The hours of operation are 8:00 AM through 8:30 PM Eastern Standard Time on Monday through Friday.
   
   On Saturday, the hours are 8:00 AM through 6:00 PM Eastern Standard Time.
   
   Customer service is closed on Sundays and on all holidays.
   
   When you call this phone number, you will be led through a series of computerized prompts.
   
   If you want to speak with a human operator instead of navigating through these prompts, you will need to press "2" on your phone, then press "0." Wait for the automated operator to speak, then press "0" again.
   
   Repeat, pressing "0" each time until the operator speaks, until you reach a live person.Average reported wait time is 22 minutes.
2. 2

   Step 2: Send an e-mail.

   If you need to contact customer service during off hours, send an e-mail and include as much detail as possible in your message.
   
   E-mail the USPS using the online form, found here: https://prd2faq.usps.com/faq/iq/usps/request.do?forward=emailUs On the form, you will be asked to select your inquiry type (information, problem, suggestion, compliment).
   
   Depending on your answer, you will also need to navigate through the topic categories and subcategories before you can type in your message.
   
   You should get a reply back within 24 hours as long as the following day is a business day. , If you need to find out information concerning domestic or international USPS tracking, you should call: 1-800-222-1811 The hours of operation for this line are 8:00 AM through 8:30 PM EST on Monday through Friday and 8:00 AM through 6:00 PM EST on Saturdays. , To place a bulk order for stamps or to inquire about a previous stamp order, call: 1-800-Stamp24 (1-800-782-6724) Place your call during the hours of operation on a non-holiday.
   
   Hours of operation are 8:00 AM through 8:30 PM EST on Monday through Friday and 8:00 AM through 6:00 PM EST on Saturdays. , If you need technical help for something concerning the USPS website, you can call: 1-800-344-7779 As with other aspects of customer support, the hours of operation for this line are 8:00 AM through 8:30 PM EST on Monday through Friday and 8:00 AM through 6:00 PM EST on Saturdays. , If you need to request free shipping supplies, you should call the USPS at: 1-800-610-8734 The customer service hours of this line vary from most other lines.
   
   Call from 7:00 AM through 11:00 PM EST on Monday through Friday and 7:00 AM through 6:00 PM EST on Saturdays. , You will need to use the online customer service contact form, found at: http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&dest=EmailUs From the "Inquiry Type" drop down menu, select "Complaint." Choose the basic category type for your complaint: receiving mail, sending mail, buying, business, or customer service.
   
   Navigate through the remaining subcategories as they pop up.
   
   When all subcategories have been selected, press the "Continue" button to be led to the correct complaint form.
   
   You should be able to type your complaint in the "Additional Information" box on the next page.
   
   When done, click the "Continue" button and submit your complaint. , You can make a general complaint using the standard customer service phone number: 1-800-ASK-USPS (1-800-275-8777) Note that the TTY number is: 1-800-877-8339 Customer service hours of operation are 8:00 AM through 8:30 PM EST on Monday through Friday and 8:00 AM through 6:30 PM on Saturday.
   
   The office is closed on Sundays and holidays. , Send a letter describing your complaint in detail to the USPS consumer advocates mailing address.
   
   The correct mailing address is:
   United States Postal Service Office of the Consumer Advocate 475 L'Enfant Plaza SW, Room 4012 Washington DC 20260-2200 , If you have a general complaint regarding mail service to your home or business, go to your local post office and ask to speak to the station manager or postmaster.
   
   If you do not know where your local post office is, you can find out by looking it up in the front of your local phone directory or by using the online "Find Locations" tool on the USPS website.
   
   That tool can be found at the following URL: https://tools.usps.com/go/POLocatorAction_input , If you believe that your local USPS office or an individual USPS employee has committed theft, fraud, waste, or another form of abuse, you should file a complaint with the USPS Inspector General's Office (OIG).You can send a direct e-mail to the OIG by sending it to: [email protected] If you would prefer to file the complaint by phone, call: 1-888-USPS-OIG (1-888-877-7644) The TTY line can be reached by calling: 1-866-OIG TEXT (1-866-644-8398)There's also an online complaint form you can use, located here: https://www.uspsoig.gov/form/new-complaint-form/ Note that you will need to indicate if you are employed by the USPS and whether you want to file anonymously or without confidentiality.
   
   You also need to indicate whether or not you have previously filed this complaint and what the category of your allegation is (mail theft, financial fraud, etc.). , If you suspect that mail fraud has been committed by a private individual, you should report the incident to the U.S.
   
   Postal Inspection Service (USPIS).
   
   Print a mail fraud report and send it to the USPIS at the following address:
   Criminal Investigations Service Center Attention:
   Mail Fraud 222 South Riverside Plaza, Suite 1250 Chicago IL 60606-6100 You can find a printable PDF of the USPIS Mail Fraud Report online: http://ehome.uspis.gov/FCSExternal/pdf/ps8165.pdf For swifter action, contact your nearest USPIS office and file a complaint directly.
   
   You can find the nearest office by calling: 1-877-876-2455 The line's hours of operation are 8:00 AM to 4:30 PM in all time zones.
   
   You could also use the online office locator: https://ribbs.usps.gov/locators/find-is.cfm Your last option is to fill out and submit an online Mail Fraud Complaint Form, found here: http://ehome.uspis.gov/fcsexternal/ , If you have reason to believe that a private individual has stolen your mail, tampered with your mail, or destroyed your mail or mailbox, you should immediately report the abuse to your local postmaster.
   
   You can find your local postmaster by going to your local post office or by checking online: http://about.usps.com/who-we-are/postmasterfinder/welcome.htm Once you report the abuse, your postmaster will ask you to complete a form, providing him or her with information about the incident.
   
   Completing this form will help the USPIS determine whether the incident is isolated or indicative of a larger problem in your neighborhood.
   
   If your mail has been stolen or tampered with, you could also report the issue using the USPS general contact number or the USPIS phone number.
   
   The USPS phone number is: 1-800-ASK-USPS (1-800-275-8777) The USPIS phone number is: 1-877-876-2455
3. 3

   Step 3: Call for tracking information.

4. 4

   Step 4: Order stamps.

5. 5

   Step 5: Get technical support.

6. 6

   Step 6: Ask for free shipping supplies.

7. 7

   Step 7: File a general online complaint.

8. 8

   Step 8: Call in a general complain.

9. 9

   Step 9: Write to the Postal Service's Consumer Advocate.

10. 10

    Step 10: Speak with a local postmaster.

11. 11

    Step 11: File a claim of abuse committed by the USPS.

12. 12

    Step 12: Report mail fraud.

13. 13

    Step 13: Report additional crimes or abuse committed by private individuals.

Detailed Guide

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