How to Find an IVR Supplier
Determine the IVR needs of your business., Search online for IVR suppliers., Review the qualifications of each prospective supplier.
Step-by-Step Guide
-
Step 1: Determine the IVR needs of your business.
Small businesses, whether they have a high call volume or not, need the same professional perks large corporations enjoy.
Think about your business and decide if you need any of the following features:
A dedicated 800 number Professional voice prompts Extensive menu selection for the caller Extensive caller routing services Text to speech data conversion Digital or analog phone line support -
Step 2: Search online for IVR suppliers.
Compile a list of prospective suppliers. , Some of the basic questions you should ask are:
How long have you been in business? Does my business have to have a minimum call volume? How many customers (calls) can you support on a daily basis? Do you have custom installations? How many business applications have you developed? Who are some of your clients? May I contact them? Do you provide analytic tools? Can your system handle peak calling times and heavy seasonal calling periods? What is the total cost, including set up charges? Is there a software license fee? Are there maintenance fees? Do you provide 24/7 tech support? Is there a free trial period? -
Step 3: Review the qualifications of each prospective supplier.
Detailed Guide
Small businesses, whether they have a high call volume or not, need the same professional perks large corporations enjoy.
Think about your business and decide if you need any of the following features:
A dedicated 800 number Professional voice prompts Extensive menu selection for the caller Extensive caller routing services Text to speech data conversion Digital or analog phone line support
Compile a list of prospective suppliers. , Some of the basic questions you should ask are:
How long have you been in business? Does my business have to have a minimum call volume? How many customers (calls) can you support on a daily basis? Do you have custom installations? How many business applications have you developed? Who are some of your clients? May I contact them? Do you provide analytic tools? Can your system handle peak calling times and heavy seasonal calling periods? What is the total cost, including set up charges? Is there a software license fee? Are there maintenance fees? Do you provide 24/7 tech support? Is there a free trial period?
About the Author
Harold Baker
Harold Baker has dedicated 5 years to mastering media and communications. As a content creator, Harold focuses on providing actionable tips and step-by-step guides.
Rate This Guide
How helpful was this guide? Click to rate: