How to Get Support from Your ISP for Linux

Step-by-Step Guide

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   Step 1: When phoning your ISP immediately inform the agent that you are using Linux.

   Specifics: "What IP address is your computer displaying right now." Walk-through: "Click Start, now click Run, Enter "cmd"...."
   
   This may avoid going through any computer related steps at all and start with the focus on the modem or ISP. ,,, This is completely false as all providers must stick to strict protocols to work even with Windows and these protocols are perfectly compatible with Linux.
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   Step 2: If applicable tell the agent you can translate their Windows steps into Linux steps if they stick to specifics as opposed to a walk-through approach.

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   Step 3: Tell the agent what level of computer education you have and what steps you have already completed.

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   Step 4: If you were able to isolate what the problem may be

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   Step 5: tell them.

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   Step 6: If the agent is convinced the issue is with the operating system ask if you can speak to a senior technical agent who may have experience with Linux.

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   Step 7: Do not allow the agent to say things like "Linux is not compatible with our service".

Detailed Guide

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