How to Implement an Effective Mobile Fieldforce System

Step-by-Step Guide

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   Step 1: Use a specialist mobile solutions provider.

   Don’t get fooled into engaging a non-specialist software writer.
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   Step 2: Review the total cost of ownership of hardware and at least consider the rugged device.

   ,, Keep the application simple to make training easier and avoid mistakes. , Focus on paper-heavy tasks and quick ROI. , Mobile coverage can be patchy so opt for an occasionally connected model with a thick client that will allow your drivers to do their jobs even when they don’t have coverage. , To achieve greater field worker acceptance, include something in the application which makes the life of the field worker easier eg.
   
   Time sheets. , The design phase of a project is the most underestimated.
   
   It is usually more difficult to agree the requirement than to build the final application. , Data is useless if it can’t be integrated to internal systems and external customers.
   
   Make sure that the solution provider understands how to integrate to your systems. ,
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   Step 3: Consider an outsourced or Application Service Provider solution to avoid complexity and support headaches.

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   Step 4: Simple is best.

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   Step 5: Keep the first project manageable.

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   Step 6: Don’t go online.

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   Step 7: Put something in for the field worker.

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   Step 8: Allow time for design.

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   Step 9: Don’t allow integration to be shrugged off.

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    Step 10: Appoint “tech-savvy” power users to learn the system first

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    Step 11: train their peers

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    Step 12: and be the first port-of-call for support.

Detailed Guide

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